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Q. How can I make my images upload faster? Why is it important to resize my photos before uploading them?
A.
Two factors affect your upload speed - your internet connection and the filesize of your images. Photo resizer/optimizer software is the solution, letting you optimize them before you upload them. CLICK HERE to get a free image resizer program that will resize and optimize your images for you. This will drastically increase your upload speeds.

Q. How many folders can I have?
A.
You can have an unlimited number of folders. To keep your images as organized as possible try not to put too many images into one single folder.

Q. How can I unsubscribe / cancel my account?
A.
Very easy / instant! Just log in to your MyEasyPics account and clicking the ACCOUNT/PREFERENCES button in the right-side menu. At the bottom of that page is the UNSUBSCRIBE button. (If you need help just contact us.)

Q. Why are some of my images renamed?
A.
The server will re-name your images if one of the following applies:

- You already have a file with the same name uploaded to your account. (A safety measure to prevent you from over-writing existing photos that might be in use).

- Your filename contains spaces or unsuppported characters such as commas and apostrophes.

Q. What type of files can I host, and how large can filesizes be?
A.
You can upload .JPG, .GIF, and .PNG files. And although MEP can receive files that are up to 1MB each in filesize, for web-friendly images it is recommended that you optimize / resize your pics to under 200kb. CLICK HERE to get a free image resizer program that will resize and optimize your images for you.

Q. Do you offer full web hosting with galleries and e-commerce?
A.
We recommend SaratogaHosting.com for web site hosting. They offer a full range of web hosting options for users who want their own domain and web site.

Q. Why is it important to resize my pics before I upload them?
A.
We have put together some very detailed answers for you at the following links:

CLICK HERE for reasons and free resizer software.

CLICK HERE for a download speed chart that shows the importance of image file sizes in auction listings.

Q. I selected low quality, but my images seem to upload slow...
A.
When you upload a new image it gets uploaded to our servers just like it is on your computer. So, if you are attempting to upload huge files it will drastically afect your upload speed (which is already capped by your ISP). The quality is set when you or someone else views the image. The solution is to resize your images BEFORE you upload them. CLICK HERE to get a free image resizer program and detailed explanation.

Q. What kind of technical support do you offer?
A.
We provide email AND phone support. Click here for our HelpDesk where you can submit a support ticket. All customers are given our phone number in a welcome email when you sign up, and our phone number is also provided through the HelpDesk.

Q. How can I understand and conserve bandwidth?
A.
Bandwidth can easily be conserved by resizing your photos before you upload them (using software like we mentioned above). Bandwidth is simply a measure of how much data your account transfer out by way of image views. Two main things affect your bandwidth usage - image filesizes, and how many times your images are viewed. CLICK HERE to get a free image resizer program that will convert your images to use much less bandwidth!

Q. My images aren't uploading correctly, why?
A.
There are several possibilities - CLICK HERE TO SEE THE MOST COMMON REASONS

Q. How many pics can I upload to my account?
A.
This depends on your file sizes. CLICK HERE for a detailed chart and explanation.

Q. What would cause my upload to fail?
A.
There are a few possible reasons that an image might fail to upload - click here to view them.

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